‘t Hoen sport webshops makes a difference in return shipments:
1. A return because of a wrong delivery by us , established directly after delivery of your command.
If you establish a fault in the delivery of your command, you could notify this on your order confirmation or by calling 0031 53 432 04 98. Subsequently we will send the alternative product directly to you and we will send you instructions on returning your wrong product free. The determination concerning guarantee of hockey sticks can be found here.
2. Other returns
Follow the underlying procedure for this matter:
*Unfortunately without a return form we can not take your return in processing. You can print the return form here .
* You can return purchased products within 14 days after delivery, not used and if possible in the original package to us. Mouth guards can only return in their original package, because of hygiene.
*You can exchange the bought items for another size by mentioning it in on the packing slip. After delivery from your return, we will send you the new product as soon as possible. If you choose for a refund, your payment will be returned on your creditcard or bank account within two working days.
*If you have other questions concerning your returns, don’t hesisitate to call us on 0031 53 432 04 98 or email us.
`t Hoen Sport Webshops
Hendrik ter Kuilestraat 163
The price of your return shipment:
Watch out the costs of your return shipments are to be payed by the buying party. We use this system to keel the basic delivery costs low. This enables u to place an order cheap without high delivery costs. This conform is part of the rules of the association webshop quality label (see section 8.5).
The entrepeneur will cover all the payments by the consument, inclusive possible delivery costs calculated by the entrepeneur of the returned product, immediately if payed within 14 days on the day the consument notifies us of his cancellation ( moment of dissolution). The refund is free for the consument. If the consument has chosen for an expensive method of delivery then the cheapest standard delivery, the entrepeneur won’t have to pay the additional costs.